Loconomy

FAQs

Q: How do I place an order?

A: Simply give us a call, send us an email, fill out the form on our Contact Us or contact us via Facebook Messenger.

Q: How far in advance should I place my order?

A: We book all our cakes on a first-come, first reserved basis. It is suggested that you reserve your date as soon as you know you will be needing a cake preferably 3 weeks prior to your non-wedding event for custom cakes. Because of our size, we only take a limited amount of orders each week. Non-custom, gourmet cake and cupcake orders are accepted 2-5 days in advance. If needing something sooner than those guidelines, our ability to fill the order is subject to availability and additional fees.

Q:Is a deposit required to book an order?

A: Yes, a 50% non-refundable retainer is required to reserve a spot on the calendar. Your order is not put in the appointment book until a deposit has been received. You will receive an electronic receipt from me as well, outlining all of the details of your order. Orders placed with less than 2 weeks notice require payment in full.

Q: Do you donate items?

A: We do love to help out worthy causes; however, we must limit the causes that we support. You must be a Suga's Cakery customer before we will donate to your cause (unless your cause is a personal cause of ours as well). We support the folks that support us!

Q: Do you deliver? Is there a charge?

A: Yes we deliver. In fact, we highly recommend having your cake delivered if it is a multi-tier cake. It is the best way to insure that your cake arrives safely. Delivery for cupcakes, cake pops and celebration cakes within the Greater Austin area start at rate of $5-$15. Wedding cakes are a flat fee of $50.

Q: Do you do consultations/tastings?

A: Yes. Consultations/tastings are for wedding cakes only and are by appointment only. However, we frequently participate at vendor fairs around town where you can stop by and purchase product to try. See our Upcoming Events page or contact us to see where we will be next.

Q: What should I bring with me to my consultation?

A: Any pictures or inspiration pieces (lace, ribbon, material etc) and colors for the wedding. It is also important to know how many servings you will be needing and what your budget is.

Delivery Schedule & Policies

We deliver between 10am and 6pm Monday through Sunday.

Delivery fees are dependent upon the distance to the location from our shop.

Payment Schedule & Policy

Payment in full is required to book an order. Payments for custom orders over $100 can be made in payments with a 50% non-refundable deposit.

About the Seller

Patricia is an Electrical and Computer Engineer turned Cake Artist at Suga's Cakery. She baked her first cake when she was just 9 years old and began baking more frequently after her paternal grandmother Josephine affectionately called "Suga" passed away. After baking for family and friends for several holidays, she wanted to ensure that her cakes looked as good as they tasted. After a random but serendipitous trip to a local craft store, she ended up enrolling and completing all the offered cake decorating classes. As she began to hone her skills through practice and the insistence of family and friends that her cakes were too tasty and pretty to just keep giving away, the business of Suga's Cakery began in October 17, 2014. Patricia specializes in cake products such as custom cakes, cupcakes, cake pops and petit fours that can be the centerpiece of your event. Stay tuned for more offerings from Suga's Cakery!!